How we hire
Our Recruitment Process
1. Strategy map
During your Discovery Call, we’ll discuss everything you want in a VA so that our Specialist can put together a Strategy Map tailored to your needs.
2. Talent Pool Screening
Based on the Strategy Map, our HR Manager will start sourcing the best candidates from our Talent Pool for a pre-screening interview.
3. Panel Interview
Our Recruitment Team will conduct screening Panel Interviews with the shortlisted candidates.
4. Client interview
Once the shortlisted candidates have passed the screening process, you’ll receive their CVs and our HR Manager will organise and facilitate an interview.
5. Orientation
When you’re ready to hire the VA, our General Manager will take them through orientation and set-up all relevant platforms and systems.
6. Support & Benefits
Your VA will be allocated a Team Leader to assist in the initial months and be provided with ongoing benefits such as health cards and rewards1. Strategy Map
Our Outsourcing Specialist creates a Strategy Map for you based on your Discovery Call to outline all your VA preferences including:
- Roles and responsibilities
- Skills and experience
- Hours VA must be online
- Technical requirements
- Other (e.g personality preferences)
2. Talent Pool Screening
- Our talent pool: We have an existing database of trusted candidates that have been through our extensive screening process.
- VA connections: If our talent pool has been exhausted, we will use our existing connections such as referrals and Facebook Groups to find a suitable candidate to proceed to our screening process.
3. Panel Interview
Cha Yan
HR Manager
- Davao City, Philippines
Wendy Villar
General Manager
- Manila, Philippines
Subject Matter Expert
Panel Interview Criteria
- Experience with what the role entails and level of understanding of how it impacts the client’s day-to-day business
- Experience working online as a VA and online communication skills
- \Familiarity with our Company Culture (impressions, thoughts, insights) to gauge if the applicant is going to be a passive or active member of our Simply Delegated Family
- Motivation for working online and working with our company
- Home office set-up with emphasis on internet specifications and back-up plan
- Assessment of home situation, familial dynamics, and other personal matters that could affect work routine and decisions about work
- Sense of accountability at work through situational questions
- Problem-solving skills
- Analysing previous work highlights and how that’s helped them grow
- Any other matters that need to be discloses with the team e.g pregnancy, salary questions, and others Feedback to the applicant
Book a FREE Discovery Call with our Outsourcing Specialist for a 1-on-1 discussion about your needs.
4. Client Interview
Within 2 weeks you’ll then be provided with a shortlist of CVs best suited for the role so that you can select who you would like to have an interview with.
Our HR Manager will then organise the video meeting and sit in the call with you to ensure that all relevant interview questions are covered and expectations are properly set on both sides.
This interview usually takes around 30 mins. Download our Interview Questions below for a better understanding of what you should ask during the interview phase.
5. Orientation
- Progress expectations
- Terms and conditions
- Timeline expectations
The VA must also agree to our Company Oath as our Guiding Principle in delivering our best work to clients.
Other topics that are discussed during orientation include:
- Compensation, bonuses and pay rise opportunities
- Attendance to upskilling sessions
- Hosting a skills upgrade session
- Culture participation in games and online activities
- Charity participation and volunteering opportunities
6. Support & Benefits
Annual Company Trips
Simply Delegated
Volunteering Opportunities
Monthly Meet-ups
Mentorship & Coaching
Company Chats & Groups
Pre-paid Healthcare Card
VA Workshops
Simply Delegated Points
What happens next?
The process doesn’t stop after you’ve hired your VA. You’ll have full support from our Simply Delegated team to assist you in the initial ‘nesting period’ and avoid any miscommunications and misunderstandings.
From there, we’ll handle all HR matters for you from payroll, VA attendance, performance, reporting, appraisals and anything else that may arise.
Just like your guardian angels!
Here’s a snapshot of what to expect in the First 3-6 Months with Your Angel.
Your Support Team
Richard Phu
Team & Guidance Support
Richard Phu
Team & Guidance Support
Richard Phu
Team & Guidance Support
Frequently Asked Questions
Simply Delegated has been recruiting Virtual Assistants for over 10 years for hundreds of clients. This means that we have an internal database of Virtual Assistants that we have thoroughly screened, worked with and trust.
If our existing talent pool is at capacity or your requirements are unique, we will list your Job Requirements in the Careers section of our website and share this link with our internal team and Private Facebook Groups that we share with potential candidates.
All new talent will have to go through the Panel Interview and pass tests such as skills, technology, personality and cultural fit tests before proceeding into the Client Interview phase.
This is why our Virtual Assistants are more dedicated and reliable that other outsourcing providers and freelancer websites.
This will depend on a few factors. Ask yourself:
How many hours will you need them on call?
What is the required skill level you need?
Are there any additional supplies or expenses you’ll need to pay?
Simply Delegated offers three Virtual Assistant Packages as well as a Systemise & Scale-Up Program. We can help you select the appropriate package based on your needs and budget.
